Just thought you should know!” Ben Stratton tweeted. “Now I know there are a lot of theories about time travel, but look I have actually gone 81 years into the future and paid a direct debit to Sky. One bemused account holder showed his TSB banking app recording a direct debit paid to Sky Digital – in 81 years’ time. On Twitter, customers shared images of rogue debts and credits on their accounts. In an own goal, however, TSB’s parent group, Sabadell, issued a press release with a statement from the group chair, Josep Oliu, saying it had “successfully completed the TSB technology migration”. Check your balance you can check your balance online, by phoning telephone banking and using our automated service. “We are really sorry for the inconvenience this is causing our customers and want them to know we are working as hard and as fast as we can to resolve this problem,” TSB said. On our app or Internet Banking to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to 5,000 per cheque and 5,000 in total per day). It said the planned transfer from 4pm on Friday through to 6pm on Sunday meant customers were not able to make payments into and out of their accounts using the internet or mobile phones, and apologised that for some customers the services remained unavailable on Monday. However, we are working to fix it as fast as we can.”Ī spokesperson for TSB said if any customer was left out of pocket as a result of the IT transfer they would be reimbursed.However, TSB insisted customers were able to use their cards throughout the period. It told customers: “We don’t have any timescales that we’re able to provide at the moment. When problems emerged on Monday morning, TSB said it hoped to have its systems “up and running again soon” but the outages persisted all day.īy the end of the working day TSB was still unable to reopen all accounts. Initially, Lloyds continued to handle the IT infrastructure for TSB but over the weekend it moved all customer accounts to a system designed by Sabadell for its UK customers.Ĭustomers were warned that they would not be able to conduct transactions on the internet or their mobile phone over the weekend. TSB was carved out of Lloyds Bank and then bought in 2015 by Spain’s Banco Sabadell. The transfer had been planned for months, and was supposed to be completed by Sunday evening, but on Monday morning the bank was bombarded with complaints from customers unable to log on.
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